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JBL, and others, have controls that do multi taskx. So on some you pull out the knob for volume and then push it in for balance control etc. So ensure the knob is in correct position first. Then as far as failure is concerned, Over time the button gets broken internally and wont function. It can be fixed but sometimes the cost is greater than half the cost for a new one or even more common almost the cost of a new one. Then again if this isn't the type of control you have and its a digital style control? The contacts get dirty or worn from so many pushes over time. These can sometimes be cleaned after taking the front apart. Other things can be broken or pulled out wires and connections.

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Q: Why does Volume control on JBL car radio stop working?
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