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The Indian BPO industry has increasingly been viewed as an Orwellian ecosystem due to several factors, including the pervasive surveillance of employees through monitoring software and strict productivity metrics, which create a culture of constant oversight and pressure. Additionally, the use of Artificial Intelligence and automation raises concerns about job security and the dehumanization of work processes. The lack of labor rights and protections, coupled with exploitative working conditions, further exacerbates this environment, leading to a sense of alienation among workers. Together, these elements contribute to a landscape where individual agency and privacy are significantly compromised.

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