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To handle an upset patient, I would first listen attentively to their concerns without interrupting, showing empathy and understanding. Acknowledging their feelings can help de-escalate the situation. After understanding their issue, I would provide clear information or solutions, ensuring they feel heard and respected throughout the process. If necessary, I would involve a supervisor or another team member to further assist in resolving the issue.
What else can I help you with?
How do you handle a very upset patient?
When handling a very upset patient, it's crucial to remain calm and empathetic. I would listen actively to their concerns without interrupting, validating their feelings and showing understanding. After acknowledging their emotions, I would provide clear information about how we can address their issue and work together to find a resolution. Maintaining a respectful and compassionate demeanor can help de-escalate the situation and rebuild trust.
How would you handle a situation with a rude customer?
still be patient
How would a nurse handle the dilemma of a patient that says,she is fat although the truth is she is underweight ?
A nurse would probably refer the patient to an eating disorder specialist.
What type of laboratory test(s) would NOT be conducted if you suspect a patient has contracted plague?
Gas Chromatography and Mass Spectrometry would not be conducted. The first thing that would happen if plague is suspected is immediate isolation. Contact with an infected patient needs to be minimized and the hospital needs to be equipped to handle that patient.
How can you handle a patient that they don't like you?
handle the situation very professionally. it is not about you, be the bigger person and care for the needs of the patient.
wide handle flat on top and round on bottom quad cane for barriatric patient?
I would try your local hardware store for you barriatric patient.
What would you do if a patient drop a tablet on the floor?
If a patient drops a tablet on the floor, I would ensure that the tablet is not picked up or consumed due to potential contamination. I would advise the patient to discard it safely and provide them with a new tablet if available. It's important to maintain hygiene and ensure the patient receives their medication as prescribed. Additionally, I would remind the patient to handle their medications carefully to prevent future incidents.
What are the challenges of good communication for a pharmacist?
Some challenges of good communication for pharmacist would include if the patient has a disability (hard of hearing, seeing, etc), if the patient is in a hurry and does not want to talk about their medication, the patients lack of education, the patient is distressed and upset and many more.
How would yo handle a patient who frequently misses appointments?
I would think, well, now the patient is probably becoming a high caries risk patient, and the patient is taking up a appointment slot for someone who will most definatly make it in, I would take in the person who can make it to the appointment slot and make the one who misses frequently "space available".
What type of laboratory tests would you conducted if you suspect a patient has contracted plague?
Gas Chromatography and Mass Spectrometry would not be conducted. The first thing that would happen if plague is suspected is immediate isolation. Contact with an infected patient needs to be minimized and the hospital needs to be equipped to handle that patient.
How do you cope with advice during pregnancy?
Be patient. Don't upset yourself or the baby.
What would you do when you found the patient ring or denture under the pillow while you were changing the bed linens?
If I found a patient’s ring or denture under the pillow while changing the bed linens, I would first ensure that the item is clean and undamaged. Next, I would document the discovery in the patient's records and report it to the appropriate staff member, such as a nurse or the patient's family, to ensure it is returned to the patient. Finally, I would handle the item with care and store it securely until it can be given back to the patient.
