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Managers need three levels of expertise in order to influence the behavior of other people and to have effective human skills. First, managers must have a good understanding of why people behave the way they do. They must be able to decipher people's motivation for their actions. Second, managers must be able to predict behavior. Understanding why people behaved a certain way in the past is useful in determining how they may behave in the future. Last, managers must learn to direct, change and influence behavior.

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14y ago
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2d ago

Effective human skills require a combination of empathy, communication, and adaptability. Empathy helps individuals understand and connect with others, communication allows for effective exchange of ideas and information, and adaptability enables individuals to navigate diverse situations and personalities successfully. Developing these skills can enhance personal relationships, work performance, and overall well-being.

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