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It is a real thing, but in most studies on the subject people can't do it well. They are distracted by one thing while trying to do another.

The best results are usually achieved if one task is repetitive and really well understood, and takes little attention, and the other requires a different sensual input. For instance, listening to a conference call while copying & pasting things into the correct areas of a spreadsheet. Even in this circumstance, however, both tasks are usually completed with lower quality than if all a person's attention were directed just to the one thing. In our example, for instance, the person might not catch everything that is said in the meeting, or not volunteer his or her opinion, and later find out that they don't agree with a group decision that was made on the call. The spreadsheet might have minor mistakes, or not have any, but it was completed much more slowly than the person would do without distractions.

That's a pretty normal trade-off in life though... speed for quality, so it just depends on whether it is worth it for those particular tasks. And distractions don't just exist when people are trying to multitask regular work things... you could say that everyone, everywhere is almost always multitasking... thinking about what they are going to do after work rather than what they are doing at work... so it just depends on the circumstances and the person whether one distraction is worse than another.

For me multitasking only really works for things where we would already be distracting ourselves. For instance, when I get together with family we will often play cards. This gives us an excuse to talk and bond and get in some witty banter in a circumstance where, if the cards were not present, everyone would feel like they needed to be cooking something or doing something more "productive" than sitting around and talking. In that circumstance, it works... but of course it is still problematic if one person is not paying attention, either to the cards or to the conversation. :)

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