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Agility is used in public services to enhance responsiveness and adaptability in addressing community needs and challenges. It allows public agencies to implement iterative processes, quickly adjust policies or programs based on feedback, and prioritize citizen engagement. This approach is particularly valuable during emergencies, such as natural disasters or public health crises, where rapid decision-making and flexibility are crucial. Additionally, agility fosters a culture of innovation, enabling public services to better meet evolving societal demands.

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7h ago

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