What it is possible to say, is that for the third quarter of 2008, there were 85.7 million active users. Over time, however, eBay has become difficult to contact. It is still possible to contact eBay and talk to a customer representative. Search "contact eBay," and you will find a telephone number for customer service: 1-888-927-O787.
How Do I Contact eBay Customer Service Directly?
Once upon a time, eBay offered email addresses for customer service, live chat, telephone contacts, and webmail support. Over time, however, eBay has become difficult to contact.
Is It Still Possible to Contact eBay Directly?
It is still possible to contact eBay and talk to a customer representative. Search "contact eBay," and you will find a telephone number for customer service: . According to some accounts, the wait time for this number is typically three minutes. eBay also offers a telephone number for fraud detection, which is . The wait for this number is typically around seven minutes.
For technical support, eBay has on-line technical support, and a response is typically received within 24 hours. For online customer or technical support, eBay users can contact the online Helpdesk.
Contact Methods That Have Disappeared
It is true that channels that used to be available to reach eBay were gradually buried deeper and deeper in the eBay pages and have been discontinued on the main U.S. () site. These include the following:
Live Chat: eBay, at one stage, had a live chat system that was prominently placed on every eBay page. However, links were later buried in help pages and, now, eBay's live chat is officially defunct.
Direct Email: It was also possible at one time to email eBay directly from your private email account using convenient addresses such as "safeharbor@" and to obtain a response.
Unity Across International Sites: Some international sites still have these links or options, but many do not. Although eBay handles most international customer support in the same facilities as U.S. support, agents helping international users generally indicate that they do not have access to U.S. accounts in their system.
Automated Help Options
The interactive web system is recommended by eBay for customer service. To use it, click the "Customer Support" link at the top of any eBay page. Clicking will send you to the online customer support page. There you can select the "Contact eBay" tab and access an automated tool that triages customer inquiries and provides links to other tools—or limited contact information based on the information that the customer provides.
Unfortunately, eBay has made it more and more difficult to reach them quickly, seeking to force buyers and sellers to rely more on self-help and their automated system—an automated system that is naturally unable to provide specific and immediate help. You can, however, still reach a person at eBay if you are patient and willing to be a bit flexible about the method of contact.
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