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hi, i'm not sure if this is the answer you were looking for but i do health & social care at college and i've learnt that you should use:-
Non-verbal communication:-
- good eye contact
- good posture to show your relaxed e.g. dont fold your arms as that might show to the client you are angry with them
- sit or stand arms-length away from the client to give them personal space
Verbal communication:-
- Be careful in the way you would praise the client..e.g don't say 'you are a star and have tried fantastically' in a patronizing way as this could make the elderly feel as though you are talking down to them
I hope this answer has helped a little bit :-)
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