5 Ways to Resolve Workplace Conflict?

Answer 1

Conflict unfortunately occurs in the workplace more than we’d like, from disagreements about an assignment, to personal attacks and insults, but nobody should have to hold grudges or feel nervous about going to work. Here are some ways that you can help resolve workplace conflict between your employees or coworkers while ensuring that everyone feels comfortable and needed at their job.

What’s the Issue?

Everyone needs to sit down and figure out what the actual issue is. Set some ground rules set before beginning, and don’t get sidetracked. Oftentimes, using "I-statements" is a great way to begin. I-statements encourage employees to discuss how they feel without blame. To use an I-statement, fill in the blanks, "I feel,” “When you,” “Because,” and, “I need you to." The final result of an I-statement is positive because it encourages people to get their feelings out, but it also shows what people need too.

Listen to Everyone

Communication is very important, and everyone should be heard. Whether there is conflict amongst coworkers or with the company itself, everyone deserves a voice - nothing is resolved until each person has had their say. Also, all the parties involved should go into the meeting knowing that one coworker's idea is not better than another's idea. Teamwork is essential when conflict occurs.

Brainstorm Solutions

Now that ideas have been discussed and there has been positive, open communication, everyone involved should participate and brainstorm ideas to make the situation better. If it’s available, use a whiteboard to create a cluster of solutions and brainstorming ideas for resolving the conflict.

Be Objective

When there is conflict, people tend to be more sensitive about emotional issues brought up through the conflict. Avoid taking sides, and only discuss the facts. Many people become defensive and feel personally attacked during such situations - it is important to remain objective in order to avoid escalating the conflict.

Solutions

Test and try solutions that were agreed upon on the whiteboard. See what is working and what is not working. Try to have small meetings as often as possible to discuss how everyone is taking the solutions. If all else fails, you may need to discuss what is going to work the best for the company rather than each individual person - in the end, workplace conflict will only hurt the company, which makes work worse for everyone.