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Customers influence stakeholders by shaping market demand and driving business strategy through their preferences and feedback. Their purchasing behavior and brand loyalty can impact a company's reputation and financial performance, prompting stakeholders to prioritize customer satisfaction and engagement. Additionally, customers can advocate for changes in products or services, pushing stakeholders to adapt to evolving market trends and consumer expectations. Ultimately, the voice of the customer is a powerful force that can guide decision-making across an organization.

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1mo ago

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