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DirectX Diagnostic Tool helps you troubleshoot issues with the DirectX suite of multimedia technologies that come with Windows. If you're having trouble getting game animation or a movie to run properly, you should run DirectX Diagnostic Tool to try to find the source of the problem.

To run DirectX Diagnostic Tool:

Open DirectX Diagnostic Tool by clicking the Start button , typing dxdiag in the Search box, and then pressing ENTER.

and then troubleshoot as the dialog box says...

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