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This could be due to four different issues..

Your battery may be faulty, and unable to be charged. In this case, you will need to buy a new battery or have it replaced under warranty.

Before you replace the battery, you should first ensure the charger is functioning. To find if the charger functioning, you may use a different charger on your phone, or use the same charger on another phone. Rule this out before purchasing a new battery as batteries are much more expensive than chargers. Similarly, chargers are also covered under warranty.

Thirdly, your phone may be faulty. Faulty software may be stopping the phone from switching on.

Finally, if you have liquid or physically damaged the phone, this may cause it to malfunction. Hopefully this is not the case, as it won't be covered under warranty.

In terms of warranty, in Australia for the phone company I work for, battery and chargers have a 6 month warranty and the phone has a 12 month warranty which covers only factory faults (not liquid or physical damage).

To troublshoot, try pulling the battery out and putting it back in, then turning the phone on. This solves these sort of issues alot of the time.

Hope that helps :)

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15y ago

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