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well this is buried in their terms of service
"You may cancel your membership at any time by visiting http://gpnethelp.com/. You must cancel your membership at least twenty-four (24) hours before your monthly anniversary date to avoid being charged for another month of membership. You hereby agree to be personally liable for any and all charges incurred by you until termination of membership for goods or services through your use of the Service. In the event that you cancel your account no refund, including any membership fees, will be granted; no online time or other credits will be credited to you or can be converted to cash or other form of reimbursement. Upon our processing of your request to cancel your membership, you will no longer have access to the non-public areas of the Service to which you were a member."
however unless you're a paying member there's no comfort there
the obvious out is to email them here: support@gpnethelp.com
What else can I help you with?
How can you change your guest account into a standard user account-I had to delete my standard user account and use the guest one as the standard account crashed the laptop?
You can't. The guest account is designed as a temporary account. However, I doubt the account was crashing the laptop, try running it in safe mode on the account, or restoring it back a month or so
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