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You'll have to use original recovery discs.

1. Insert the disc into the drive.

2. Restart the laptop and press F12 key when you see the Toshiba logo on the screen.

3. Select CD/DVD drive from the boot menu.

4. Press OK and wait until the laptop boot from the CD.

5. Select "Recovery to factory defaults" and press OK. It will take some time to reimage the hard dive.

Warning! This process will erase all personal data from the hard drive. Backup all personal data (pictures, music, documents, etc...) before you reimage the hard drive.

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17y ago

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