They ensure calls are dealt with politely and skilfully - either routing them to their destination, taking a message, or arranging for a call back if a person is unavailable. Message taking should be accurate and date/time stamped so the absent person can deal with messages in the order they were received.
with a professional voice
To see if you handle yourself in a professional manner on the phone, among other phone skills.
amatuer radio,telephone,satellite
skills
Well Alexander Graham Bell invented the telephone
A local telephone directory is an essential in any office, whether you work from home or in a professional setting. Fortunately, you can typically contact your local telephone company in order to acquire a free telephone directory that lists both residential and commercial telephone numbers in your local area.
It depends upon your profession. If you have to deal with the public it is best to also have soft skills as well as the professional skills needed. Soft skills allow you to communicate effectively with the public and help you avoid confrontational situations.
skills
punching
Problem-solving skills, communication skills, organizing and managing skills, and basic office skills.
Friedman, Nancy J. (2000). Telephone skills from A to Z: the telephone doctor phone book (rev. ed.). Menlo Park, CA: Crisp Learning. Maxwell, Dorothy A. (2006). Phone skills for the Information Age (3rd ed.). New York: McGraw-Hill/Irwin. Neal, D.
Endurance and concentration.