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It depends upon a number of factors.

1. The identity of the insurer. The policy or the company's website probably has a telephone number for "consumer relations" or by a similar name. That would be the starting point. That office could refer you elsewhere within the company as the need indicates.

2. The insurance regulator of each state has a "Consumer Services" office within it. Therefore, depending upon the state in which you live, you should contact the Consumer Services office and it will get the investigative process going. They may require that you submit your complaint in writing with copies of all supporting documents.

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14y ago

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