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Call Boost Customer Service at 866.402.7366

Listen to the automated machine, and direct your own call to speak with a live rep.

Explain how you would like to cancel your service with their network, or hold the telephone number associated with your Boost account

(most Boost reps are in a rush, so it's no surprise if they take action immediately cancelling your entire account without the proper information discussed. They are supposed to inform of what consequences there may be after the transaction has been processed, but they NEVER tell you)

when you cancel your Boost mobile account, you cannot reactivate the phone without a 10$ fee charged first (of course the Boost rep you spoke with didn't quite do his job as an informant- honestly, I threw a hissy fit after finding out I would be charged to activate my phone for the FIRST time)

hang up on the current rep

call back

speak to another rep. begin by letting him/her know that your call dropped, which aggravated the situation, and then pile on the agony of not being informed of the 10$ reactivation fee before the previous rep cancelled it

make sure you express awareness of there being other options that were not brought up by the previous rep

(OF COURSE, SPEAK IN A CALM AND CONTROLLED TONE, BUT DELIVER A STEADY PERCEPTION OF WHAT IT IS YOU WANT)

Boost reps are a lot of the times, rude. calling back until connected with the few caring rep is well worth it

ask politely with a thankful attitude if you may speak with their immediate supervisor

(at this point the rep is stalling to give you time to change your mind, they put you on hold forever! if you're on hold for more than 5 minutes, hang up)

wait 30 mins or so and call back, this time, request for a supervisor immediately.

explain the hardships of dropped calls while the whole mishap was being delt with the first rep, 2nd rep, and express exaustion because as a customer, consumers shouldn't go through trouble to speak with a rep

when the supervisor picks up

he/she will do ANYTHING to serve as your mobile company, so he/she will add credit to your balance as enlightenment.

I got 18$ reboosted and my account had been off for nearly 1 month

TRUE STORY, AND IT WORKS...

Most of those Boost Reps are very rude

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12y ago

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