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Intangibility in tourism refers to the inability to touch or physically experience a service before it is consumed. Unlike tangible products, tourism experiences, such as hotel stays or guided tours, cannot be tested beforehand, making it challenging for consumers to assess quality. This characteristic emphasizes the importance of marketing and reputation in tourism, as potential customers rely on reviews, recommendations, and branding to make informed decisions. Consequently, service providers must focus on creating memorable experiences to convey value in an intangible marketplace.

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2mo ago

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