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The Communication Department in the hotel industry plays a crucial role in managing both internal and external communications, ensuring that information flows seamlessly between staff, management, and guests. It is responsible for crafting marketing messages, handling public relations, and addressing customer inquiries or concerns. Effective communication enhances guest experiences, promotes brand loyalty, and helps in crisis management, ultimately contributing to the hotel's overall success. This department also utilizes various channels, including social media, email, and traditional marketing, to engage with the audience and promote the hotel’s offerings.

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