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How did you handle the cleaning of the room where the guest remained inside the room?
Cleaning a room with the guest present can be uncomfortable for both the guest and the worker. At times conversation can lighten the tension. As always a spectacular job with respect for the client is demanded.
How did you handle the cleaning of room where the guest remained inside the room?
Cleaning a room with the guest present can be uncomfortable for both the guest and the worker. At times conversation can lighten the tension. As always a spectacular job with respect for the client is demanded.
What is cleaning procedure and frequency schedule for cleaning the guest room?
Once a month
How would you handle a guest complaint on the delay of cleaning room?
Guest complaints are never easy to deal with. Either give them a complimentary drink in the bar whilst the room is being cleaned or give them a discount on the total price of the room.
What will you do if the guest request for a baby crib and at the same time another guest request for room cleaning which one you will do first and why one guest requested for a baby crib and for room?
It's far quicker to source the baby crib - than clean a room. A room cleaning can wait ten minutes until you find a baby crib !
What will i i do if the one guest requested for a baby grid and the other guest requested for room cleaning?
You should prioritize the requests based on urgency and guest needs. If the baby crib is needed immediately for a guest, you can arrange to have it delivered to their room first. Afterward, coordinate with housekeeping to schedule the room cleaning for the other guest at a convenient time. Always communicate with both guests to keep them informed about the status of their requests.
How would you handle a guest complain on the delay of room cleaning?
Explain what caused the delay and apologise.
What will wyou do if the you were cleaning a check out room the guest came back and claimed that he left his wallet on the bed?
refer the guest to management and let them deal with it.
What will you do if the guest request for a baby crib and at the same time another guest request for room cleaning which one you will do first and why?
When faced with a situation like this, if possible I will send someone separately for each at the same time. If not and I am by myself, I will provide the baby crib first for it is much quick and easy compared to cleaning the room which takes a fair amount of time. I will check the fastest task off the list first.
How do you handle guest complain on delay of room cleaning?
One could give a guest complimentary things such as breakfasts or an extra night at a room. One could also offer a discount on the price they are paying currently for the room they are staying in.
How would you handle a guest complaint on the delay on the room cleaning?
Guest complaints are never easy to deal with. Either give them a complimentary drink in the bar whilst the room is being cleaned or give them a discount on the total price of the room.
How would you handle a guest complaint on delay of room cleaning?
Guest complaints are never easy to deal with. Either give them a complimentary drink in the bar whilst the room is being cleaned or give them a discount on the total price of the room.
