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It is the process of sending a guest an email survey to find out the satisfaction of the person during their stay. It is managed by a third party company called Medallia. Hilton Hotels (Hilton, Hilton Garden Inn, Homewood Suites, Hampton Inn, Hampton Inn & Suites, Home2, Embassy Suites and Hiltons) only count 9's or 10's as passing scores. So any survey that is returned with an 8 or below is considered failing or a "Zero" in that area.

The scores from these survery are then used by leadership to measure satisfaction and loyalty ...etc..

**SALT stands for Service And Loyalty Tracking. Choice Hotels also uses Medallia.

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