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Business Process Outsourcing (BPO) refers to the practice of contracting certain business functions or processes to third-party service providers, which can include a wide range of services such as human resources, accounting, and IT support. A call center, on the other hand, is a specific type of BPO that focuses primarily on handling customer interactions via phone, chat, or email. While all call centers are a form of BPO, not all BPOs are call centers, as BPO encompasses various business functions beyond customer service.

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