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The three basic categories of control in Customer Relationship Management (CRM) are operational, analytical, and collaborative controls. Operational controls focus on managing day-to-day interactions with customers, ensuring efficient processes and service delivery. Analytical controls involve data analysis to gain insights into customer behavior and preferences, aiding in decision-making. Collaborative controls emphasize communication and collaboration among various departments to enhance customer experience and relationship management.


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The three basic categories of control in risk management (RM) are preventive, detective, and corrective controls. Preventive controls aim to reduce the likelihood of a risk occurring, such as implementing security measures or policies. Detective controls identify and alert to risks that have already occurred, such as monitoring systems or audits. Corrective controls involve actions taken to rectify issues after they have been detected, ensuring that the organization can recover and mitigate further risks.


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The three basic categories of control are feedforward control, concurrent control, and feedback control. Feedforward control involves anticipating potential issues and implementing measures to prevent them before they occur. Concurrent control monitors ongoing processes to ensure they align with established standards and objectives. Feedback control assesses outcomes after a process has been completed to evaluate performance and guide future improvements.


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