Awareness, educational, avoidance
three basic categories of control
Awareness, educational, avoidance
The three basic categories of control in Customer Relationship Management (CRM) are operational, analytical, and collaborative controls. Operational controls focus on managing day-to-day interactions with customers, ensuring efficient processes and service delivery. Analytical controls involve data analysis to gain insights into customer behavior and preferences, aiding in decision-making. Collaborative controls emphasize communication and collaboration among various departments to enhance customer experience and relationship management.
There are 5 steps of CRM process. They include hazard identification, hazard assessment, control development and decision making, control implementation, supervision and evaluation.
Analytical
There are 5 steps of CRM process. They include hazard identification, hazard assessment, control development and decision making, control implementation, supervision and evaluation.
There are 5 steps of CRM process. They include hazard identification, hazard assessment, control development and decision making, control implementation, supervision and evaluation.
Supervise and Evaluate
What are the factors that cause accidents?
Types of CRM are: Analytical CRM Collaborative CRM Operatianal CRM Geographic CRM Sales Intelligence CRM === BJK=== Types of CRM are: Analytical CRM Collaborative CRM Operatianal CRM Geographic CRM Sales Intelligence CRM === BJK===
In step 3 of CRM (Customer Relationship Management), which typically involves analyzing customer data and interactions, a mix of analytical control and performance control is used. Analytical control focuses on evaluating customer data to identify trends, preferences, and behaviors, while performance control measures the effectiveness of CRM strategies in achieving desired outcomes, such as customer satisfaction and retention. Together, these controls help organizations refine their approaches to enhance customer relationships and drive business growth.
Tipically the responsiblity for applying crm when making off-duty decisions is that of the