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It lies in your status of your wizard. If you are younger than 13, then open chat is locked from you. If you are older, you have open chat. If you already set up Parental Controls for the account, if you are not a member yet, you cannot change your age. So if you are 9 years old, for example, you are locked from changing your age unless a parent and/or adult uses his/her credit card to validate a grown-up is with you, allowing you to enable and disable open chat and to also change your age if you made a mistake in it.

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13y ago

What else can I help you with?