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Business Support Systems (BSS) offer several advantages, including improved customer management, streamlined billing processes, and enhanced service delivery, which can lead to increased customer satisfaction and loyalty. However, disadvantages include the potential for high implementation and maintenance costs, as well as challenges related to integration with existing systems. Additionally, reliance on BSS can create vulnerabilities in data security and privacy if not managed properly. Overall, while BSS can drive operational efficiency, careful consideration of these factors is necessary.
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