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Dealing with irate customers can be tedious. It is best to allow the customer to vent. Listen attentively and state any follow up to the situation that you can provide. Do not agree to anything out of your power to perform.

Q: Dealing with irate customers?
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Dealing with irate customers can be tedious. It is best to allow the customer to vent. Listen attentively and state any follow up to the situation that you can provide. Do not agree to anything out of your power to perform.

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  1. Do not argue.
  2. Be a good listener.
  3. Be sympathetic and express regret.
  4. Try to rectify the situation.

above are the solution to handle irate customer on the phone.

Note: If any gest irate it means he wants solution... then try to solve the problem.

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just act pleasant and if you don't have something they need then keep apologizing and make then think you can relate to them

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No, 'irate' is an adjective, a word to describe a noun: an irate driver.

Irateness is the noun form.

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No, "irated" is not a word in standard English. The past tense of "irate" is "irated." The correct past tense form of "irate" is "was irate" or "became irate."

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