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Sales and Customer Service

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Elroy Murazik

Lvl 10
โˆ™ 2021-11-08 19:36:02
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Cards in this guide (33)
How long must an employer hold your position while on workers comp

In Canada the Employer can give your position to someone else for the time you are away, but must give you that position back when you return. However, if you are on and off Worker's Compensation then your Employer has a right to give you another position which you can handle with the condition you have. An Employer cannot fire an Employee that is on Workers Compensation.

Skills employers look for in employees

All answers are correct.

What is the best definition of profit maximization

Trying to make the greatest amount of profit possible.

What is imperative for proper communication

listening

What is a probation period

A set amount of time an employer allows for an employee to learn the basic tasks needed to perform a job well

Why do company pirate employee

it depends on the company's motive.... one reason i can think of is removing their biggest contributing factor in their company's success.

Which of these is not an important element of customer service

Having a collage degree.

What should an employee do when he or she encounters an irate customer

remain calm and notify the manager

How is empathy defined in relation to customer service

Customers want to be understood. For someone in customer service, it is important to be able to empathize with your customer. This will make them feel confident and understood.

What is the best way an employer can provide support and guidance

by having ongoing dialogue with an employee regarding what a person is doing well and where to seek improvements.

What represents the capital factor of products

tools

The development of goals of an organization is part of which element of performance management

planning

What types of listening will help the employee and customer establish common understandings

active and reflective listening

How does a manager's leadership ensure that all aspects of the company, employees, and resources work together

By establishing a common vision of the what the company wants to achieve.

What is the most likely outcome of an employee approaching the top manager with a concern before speaking with the immediate supervisor

both immediate supervisor and the top manager may be annoyed...

What should a new employee do if he or she believes the employer is not satisfied with his or her job performance

he or she should check himself and then try getting closer to any old employee to know first if that is how he's employer acts or ask what the employer was expecting off him

What is an example of confirming as it relates to listening skills

Using short comments, gestures, or nonverbal cues to let the customer know you are interested and to verify that you understand what they are talking about.

What do many employers offer to employees for completing customer service training classes

promotions

Why is there a need for effective employers

A job becomes a major focus of a person's life, and an ineffective employer may affect several areas of a person's life.

Which of these is a reason to seek a solution from a top manager rather than an immediate supervisor

There is an issue an employee is unable to resolve with the immediate supervisor.

What should an employee do if he or she is unable to go to work or is going to be late for work

Call and report when unable to go to work or if arriving late.

Which of these is not one of the ways that an effective employer shows an understanding of an employee's need

>providing free lunches<

In order fulfill customers needs what must employees have

>education and training in the goals and mission of the company<

Which of these statements about an emloyees relationship with an employer is false

>if an empoyee wants to he or she can ignore and escape the presence and influece of the employer while at the workplace<

What is an accurate description of males and females who have disabilities

These people can do most things typically-abled people can do, but they may need assistance or more time.

Which of these is the best description of term insurance. purchased for a set premium cost with the option of paying in more

purchased for a certain time period with a specific premium cost

Which statements about listening is false

Twenty percent of what is communicated is meaningless words.

What is a false statement about sharing authority

The effective employer expects employees to always make the right decision. :) A+

Do effective employers share information with employees

Yes, because having a view of the big picture of the business helps give reason to their efforts on the job.

What following is not a basic principle of customer service

Showing up on time

What is a sentence for factors of production

Hard work is a factor in the production of raw materials. It is one of the factors why production is a labor work.

Why would an employer encourage an employee to complete a customer service training classes

To increase the rate of customers returning to do more business

Which of these statements is true of active listening

A person who is actively listening uses empathy and nonjudgmental

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Where does information exchange begin in order to produce good customer service

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What types of listening will help the employee and customer establish common understandings

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Name the worlds hardest-riddle ever.

What is the practice called in which one level of government gives money to other levels of government to cover the cost of certain services

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Who benefitted from the slave trade

What does a crocus look like

What types of listening can result in misunderstandings between customers and employees

Where does information exchange begin in order to produce good customer service

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See all cards
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