Cards in this guide (22)
Why do company pirate employee
it depends on the company's motive.... one reason i can think of
is removing their biggest contributing factor in their company's
success.
Which of these is not an important element of customer service
What should an employee do when he or she encounters an irate customer
remain calm and notify the manager
How is empathy defined in relation to customer service
Customers want to be understood. For someone in customer
service, it is important to be able to empathize with your
customer. This will make them feel confident and understood.
What is the best way an employer can provide support and guidance
by having ongoing dialogue with an employee regarding what a
person is doing well and where to seek improvements.
The development of goals of an organization is part of which element of performance management
What is the most likely outcome of an employee approaching the top manager with a concern before speaking with the immediate supervisor
both immediate supervisor and the top manager may be
annoyed...
What do many employers offer to employees for completing customer service training classes
Why is there a need for effective employers
A job becomes a major focus of a person's life, and an
ineffective employer may affect several areas of a person's
life.
Which of these is a reason to seek a solution from a top manager rather than an immediate supervisor
There is an issue an employee is unable to resolve with the
immediate supervisor.
What should an employee do if he or she is unable to go to work or is going to be late for work
Call and report when unable to go to work or if arriving
late.
In order fulfill customers needs what must employees have
>education and training in the goals and mission of the
company<
Which of these statements about an emloyees relationship with an employer is false
>if an empoyee wants to he or she can ignore and escape the
presence and influece of the employer while at the
workplace<
What is an accurate description of males and females who have disabilities
These people can do most things typically-abled people can do,
but they may need assistance or more time.
Which of these is the best description of term insurance. purchased for a set premium cost with the option of paying in more
purchased for a certain time period with a specific premium
cost
Which statements about listening is false
Twenty percent of what is communicated is meaningless words.
What is a false statement about sharing authority
The effective employer expects employees to always make the
right decision. :) A+
Do effective employers share information with employees
Yes, because having a view of the big picture of the business
helps give reason to their efforts on the job.
What following is not a basic principle of customer service
What is a sentence for factors of production
Hard work is a factor in the production of raw materials. It is
one of the factors why production is a labor work.
Why would an employer encourage an employee to complete a customer service training classes
To increase the rate of customers returning to do more business
Which of these statements is true of active listening
A person who is actively listening uses empathy and nonjudgmental