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Sales and Customer Service

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Kayleigh Waelchi

Lvl 10
โˆ™ 2021-11-07 19:33:40
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Cards in this guide (24)
Who benefitted from the slave trade

The traders and the slave owners.

What does a crocus look like

Crocus are small, simple flowers that grow from bulbs.=They also come in the colors of purple, white, and yellow.==Hope I answered the question okay!!!! : )=

What types of listening can result in misunderstandings between customers and employees

Inactive and selective listening result in misunderstandings.

Where does information exchange begin in order to produce good customer service

between the employer and the employee

Which of these is not an important element of customer service

Having a collage degree.

How is empathy defined in relation to customer service

Customers want to be understood. For someone in customer service, it is important to be able to empathize with your customer. This will make them feel confident and understood.

What do many employers offer to employees for completing customer service training classes

promotions

Which of these is not a reason to identify employees who are leaders

Leaders can show new employees how to do the least possible amount of work.

Which of these is not a benefit that results from a positive employee-to- employer relationship

Employers get to do what they like best; constantly keep tabs on their employees

What should an employee do if he or she is unable to go to work or is going to be late for work

Call and report when unable to go to work or if arriving late.

Which of these is not an effective feature to consider when meeting the needs of older or disabled cutomers

on what day of the month a customer gets paid this is a A+ anwer

Commonly used empathy statements by Customer Service Representative

i understand your concern

Scenarios is an example of reflecting as it relates to listening skills

Listening to information, and then thinking on it and processing it would be an example of reflecting.

Is bossy an emotion

No, it is a state of being. You can't feel bossy only be it.

Why is it so important for employers to trust employees

dishonesty can be an issue that breaks trust.

Which of these statements is false all neutrons are alike all electrons are alike all protons are alike all atoms are alike

True statements:

All neutrons are alike, all electrons are alike, all protons are alike (All atoms of a given isotope is only alike).

False statement:

All atoms are alike

All atoms are not alike as they may vary in the number of protons / electrons / neutrons.

Which of these statements is correct about th nile river

Which of these statements is correct about the nile river

What is the best company to use to create a professional website

GoDaddy is rated as the best company to use to create professional websites. In addition, the prices of GoDaddy are great compared to other website building companies.

What following is not a basic principle of customer service

Showing up on time

What is imperative for proper communication-

What's imperative for proper communication is making sure that everything is said directly and clearly.

Why would an employer encourage an employee to complete a customer service training classes

To increase the rate of customers returning to do more business

Which of the following is an example of confirming as it relates to listening skills

Using short comments, gestures, or nonverbal cues to let the customers know you are interested to verify that you understand what they are thinking about

Which of the following is an example of questioning as it relates to listening skills

listening to information and then asking questions to expand on that information

Which of these statements is true of active listening

A person who is actively listening uses empathy and nonjudgmental

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