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Are you the installer or the tile salesperson?

If you're the installer then be honest and let her know that you can't do it because you don't know how and she should find someone who can.

If you're the tile salesperson you can tell the customer that there are cases in which this is possible. In order for it to be possible the previous tile floor has to be level and stable. But, you cannot make that assurance and the customer should have the floor inspected by a skilled installer. I've been doing home renovation for over 20 years, shortcuts are not the way to do good quality. in my opinion glue will not stick to a glaze finish on a tile and the person who installs tile over tile should find another way to earn a living and stop ripping people off. if they are vinyl tile then they will over time drift moisture from mopping spills and condensation will be trapped between the two layers causing lift and drift. not to mention the warranty on the flooring in either case would become null and void. I'm a ceramic tile installer and the above answers are semi accurate however, you can install ceramic tile directly over ceramic tile. Type 2 thin-set which is latex modified will stick and hold to the glaze finish on tile. Its not ripping ppl off its saving them money. If they want the floor ripped up sure that's the way I would do and that's what I would recommend but it can be done and I have done it many times just to save ppl money. I would also recommend sanding or roughing the surface of the tile before installing the new tile to add a little better bond.

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Q: A customer asks you if she can install a new tile floor over an existing tile floor what do you tell her?
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