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I had this problem, too. I called my local BMW dealer and they did not have a solution other that to schedule a service appointment. I also called BMW Assist, same answer. I solved it myself by pulling out and reinserting the fuse for the "telephone," which on my vehicle was the second one from the left on the bottom row, 5 amps. The fuses are located in the top of the glove compartment and are accessed by turning the two white tabs at the top of the compartment. The fuse block folds down into view. There is a fuse removal tool and a diagram. You will have to pull out the diagram to read the whole thing. Find the one labeled "telephone." -Rich

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Q: BMW 3 series radio stuck in phone mode?
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