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Yes. Employees can learn or be trained to be more emotionally intelligent. However, first their employers must want it. All too many employees have broken under pressure from constant pressure by employers. So first the employers must decide what they want. The employers must also be willing to discover the results of their own actions. I saw one company. The management decided to use lying as a management technique. The workers caught on. They saw through the beautiful platitudes of what the management said they wanted. The workers decided they had better steal as much as they could before the company went under. It was as if lying by the management turned into stealing by the employees. What the employees learned from management was dishonesty. In many organizations (such as the Air Force) you frequently hear the statement, "The only difference between this organization and the Boy Scouts is the Boy Scouts have Adult Leadership." So, in most organizations the people copy the behavior of the leadership. That is the first step. Emotional intelligence must start at the top.

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Q: Do you believe that employees can learn or be trained to be more emotionally intelligent?
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