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Describe a situation in which you have improved the quality of customer service at your business? quality customer service and cost challenges
During an interview for a position in customer service, you may be asked to describe a time when you provided excellent customer service. You should give an honest example of doing this. You may have helped a customer with a return or resolved a problem for them.
why should customer care be improved?
Fundamental Goal of BusinessThe fundamental goal of Business is to create Surplus. This always need not be in terms of Money, but improved customer satisfaction, Goodwill etc. Brahmajyothi
Fundamental Goal OF BusinessThe fundamental goal of Business is to Create Surplus. It need not be always in terms of Money but improved Customer satisfaction, Goodwill etc. Brahmajyothi
Business Support Systems (BSS) - Processes and systems that support customer facing activities:· Product Management· Customer Management· Revenue Management· Order ManagementThank you :) o2 o8 12
Improved Customer Service Reduced Costs Reduced need for personal assistance for routine enquiries
Existing customer feedback, market research data, and sales performance metrics should be reviewed, analyzed, and improved to gain insights into customer preferences, competitive landscape, and areas for business growth. Additionally, operational processes and efficiency metrics should be examined to identify opportunities for improvement and cost savings.
Don't act like a jerk.
it was not possible
Improved
The main advantage of Business Service Management is that it creates a business model approach that revolves around the Customer and is still focused on Business. Other benefits include improving relationships with clients and customers, improvements in the quality of service, cost reductions and improved efficiency and a reduction in downtime and outages.