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the offering will be successful if it delivers value and satisfaction to the buyer. The value reflects the sum of the advantages and costs to the customer. It's a combination of quality, service, and price. Satisfaction reflects a person's judgment of a product's perceived performance in relationship to the expectations. if the performance falls short of the expection, then the customer is dissatisfied and disappointed. IF it matches expections, the customer is satisfied. If it exceeds them, the customer is delighted.
Wiki User
∙ 14y ago
Wiki User
∙ 11y agoValue is a predictor of satisfaction and satisfaction can be a predictor of value.
For instance, something that has greater value will provide greater satisfaction than something that has a lesser value which will provide less satisfaction. On the other hand, the greater satisfied someone is from something the more valuable it is.
Which comes first, value or satisfaction, is like asking whether the chicken or the egg came first, it could go both ways.
Wiki User
∙ 15y agoBecause it keeps the customer coming back to your store.
Wiki User
∙ 15y ago== ==
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Why isn't customer satisfaction with a retailer equally important for all customer types?
why isn't customer satisfaction with a retailer equally important for all customeer types?
Why the customer satisfaction important for success of supermarket?
due to the fact it would give there store a bad name if they didnt have customer satisfaction bad name, no people, no money , no store
Why customer satisfaction so important?
So they return and you build a client base.
Customer satisfaction is Hr or Marketing?
Customer satisfaction is part of marketing.
Can you give some challenges in customer satisfaction?
what are the challenges of customer satisfaction
customer satisfaction survey app?
customer satisfaction survey app
Why are values is important to the study of public relations?
yes! the values is important to the study of public relations because then ly we can know the consumer needz and satisfaction...!
One of the most important ways to achieve customer satisfaction is to do your best by being?
prepared
What is Literature review on customer satisfaction?
What is business literature review on customer satisfaction?
Where can a list of customer satisfaction reports be found?
Customer Satisfaction reports are unique reports that specifically gauge a company's customer rating. IBM's website has a list of their customer satisfaction reports, as do many other businesses. The Company, Clarabridge, also offers customer satisfaction reports for select companies. Some websites also offer customer satisfaction surveys, which enable the individual to take part in the satisfaction guarantee process.
When was American Customer Satisfaction Index created?
American Customer Satisfaction Index was created in 1994.
What is the most important determinant of whether or not firms receive economic profits in the long run?
Customer satisfaction.
