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Why don't you send it back to Sony!

They should send you another camera because their product was faulty.

I would advise you not to take the camera apart. Unfortunately, you will find that a jammed lens will not fall under warranty repair. But many people have reported success in fixing lens errors without even opening the camera. Please see the Related Link "Fixing a Lens Error on a Digital Camera". If you don't have any success with the seven listed lens error techniques. You may want to consider swapping the LCD screens like you originally suggested. If you have a little mechanical or electronics background, it's not hard at all. Please see the other below Related Link concerning replacing an LCD screen for many examples.

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Q: I have a brand new Sony with a jammed lens and I can get another camera with a broken LCD on eBay for 10. How hard would it be to piece these 2 together into a working camera?
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