What are sales etiquette?

Answer 1

Greet your customers. Ask if there is anything in particular you can help them with today. Be attentive without hovering. Direct your customer as needed , and if they don't have any immediate questions, say " My name is Mike, I'll be at the desk[ or wherever ] if you need assistance . Know your products and inventory and be prepared to answer any qustions for your customer ,or know who to ask for any technical details. Know your store's policies on returns , special orders , shipping methods and charges , custom orders , gift certificates , and place of maufacture of imported items , guarantees and warranties and after-sale service. At the point of sale , inquire if the customer has any further needs or questions. Thank them for their patronage , and if you do NOT have what they are looking for, refer them to a place , if you know of one , that may be more likely to fulfill their current wants or needs.This is the nth degree of customer service that will bring that customer back to you first, knowing that customer satisfaction is more important to your store or company than one sale .