Polite reponse to callers. Manners are important in first impressions and often a caller's first impression of a company is with the receptionist of operator.
An individual who initiates a telephone call should always be prepared to identify them self when the call is answered, especially if the person who answers is not the person the caller intends to speak to, or if there is certainly a chance that your voice will not be recognized. In other words, it is generally considered impolite to simply ask to speak to someone else without first identifying one's self. This is true whether the call is made to a residence or a business, or when leaving a voice recorded message.
For example, when a call is answered, the caller might say "Hello, my name is Mary Todd. Is Martha there? May I speak to her?" Or "Hello Mrs Thompson, is Jack able to come to the phone?" Never start a conversation by saying "Are you Jack Burns?", because if Jack Burns doesn't know who you are, he may be wondering whether the call is friendly and if it is safe to give his name to a complete stranger.
When leaving a message on a telephone voice recorder, do not simply say "Call me" or "Call me back". Give a reason why you want that person to call you back. For example, you might say "...I want to ask what plans you have for the holiday", or "...I thought we might just catch up on things." Otherwise, without explaining the purpose of your call, you may be creating concern or worry for the other person.
Yes, telephone etiquette is as important as good behavior in person.
list and discuss the factors that influence the telephone etiquette
The cast of Telephone Etiquette - 1974 includes: Sam Neill
Patricia A. Garner has written: 'The office telephone' -- subject(s): Telephone etiquette, Telephone in business
Diane M. Palmer has written: 'The telephone handbook for medical and dental practices' -- subject(s): Handbooks, manuals, Telephone, Telephone etiquette, Telephone in medicine
James Glennon has written: 'Making friends with 100 composers' -- subject(s): Composers, Biography 'Making friends with piano music' -- subject(s): Analysis, appreciation, Piano music 'All about weddings and etiquette' -- subject(s): Etiquette, Table etiquette, Letter writing, Telephone etiquette, Wedding etiquette, Travel etiquette 'Making friends with opera' -- subject(s): Operas, Stories, plots
Thomas J. Farrell has written: 'Effective telephone skills' -- subject(s): Telephone in business, Telephone etiquette 'Of Ong and media ecology' -- subject(s): Communication, Philosophy, Communication and culture, Literature
Etiquette 101 - 2004 Wedding Etiquette was released on: USA: 17 August 2008
Etiquette 101 - 2004 Etiquette for Everyone was released on: USA: 19 November 2005
Etiquette 101 - 2004 Dining Etiquette was released on: USA: 16 December 2006
Charlotte Ford has written: 'Twenty-First-Century Etiquette' -- subject(s): Etiquette 'Etiquette' -- subject(s): Etiquette
These mushrooms are quite etiquette!