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American quality pioneer, W. Edwards Deming gave U.S. quality and productivity seminars in Japan and taught that ,in a typical business system,meeting and exceeding the customers' requirements is the task of everyone within an organization. And he dramatically broadened the definition of "customer" to include both internal and external customers.
Each person or step in a production line or business process was to be treated as a "customer" and to be supplied with exactly what was needed, at the exact time needed . This was the origin of Deming's principle , "the next process is the customer." The Japanese phrase for this, atokotei WA o-kyakusama, became one of the most significant expressions in JIT, because in a pull system it means the preceding process must always do what the subsequent process says.
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Which fundamental quality assurance concept involves viewing the next person in line to receive a process output as a customer?
The fundamental quality assurance concept that involves viewing the next person in line to receive a process output as a customer is known as "internal customer" focus. This approach emphasizes that each step in a process should meet the needs and expectations of the subsequent step, treating colleagues or departments as customers. By prioritizing the satisfaction of internal customers, organizations can enhance overall quality and efficiency in their processes. This concept is integral to continuous improvement and fosters collaboration across teams.
What is the meaning of time scale promotion is it next promotion scale or others?
Time scale promotion refers to a structured approach within organizations that outlines the timeline and criteria for employee promotions based on their tenure and performance. It typically indicates a predetermined schedule for when employees can advance to the next promotion scale or level. This concept helps ensure fairness and transparency in the promotion process, often aligning career advancement with experience and contributions over time.
What is the difference between personal selling and the steps in the selling process?
Personal Selling is the delivery of a specially designed message to a prospect to convey the benefits and attributes of a product/service to a prospective customer. The selling process identifies the steps a sales person follows to deliver information about a product or service and ask for action from the prospective customer. As the prospect reaches each stage presented the sales person moves the conversation to the next stage until the prospect makes a decision.
Explain the difference between product concept production concept nad marketing concept?
The Marketing Concepts have evolved during the period of human existence. Chronologically they are : # Exchange Concept # Production Concept, # Product Concept, # Selling Concept, # Marketing Concept, # Holistic Marketing Concept. Now we are required to explain the difference between "PRODUCTION", "PRODUCT" & MARKETING" concepts. Here they are : # Production Concept - This concept is one of the oldest, and suggests that the consumers will like to buy the products which are available easily, cheaply & widely. So the marketers must have a mass production facility (efficient production) with low price ( cost efficiency) and make it available very near to the customers (mass distribution). This concept is adopted when the Company wants to expand. # Product Concept - This is the next step of evolution of marketing concepts. It depicts that customers will go for those products which offer quality, utility, features, performance, value, benefits, etc. So the marketers must improve the products in an innovative way & continuously. This is more often accompanied by a suitable pricing, distribution, promotion (all the 4Ps of marketing). # Marketing Concept - This concept was evolved in the 1950s, and for the first time the attention was shifted to Customers. Instead of concentrating on the Products / Production / Selling, the business became "Customer Oriented". The "Make & Sell" philosophy gave way to the "Sense & Respond" philosophy. Instead of finding the right customer for the product, the marketer now has to find the right product for the customer. This concept holds the secret of the company being more effective than its competitors in creating, delivering & communicating superior value to the targeted customers. Reference : Marketing Management - By Philip Kotler & Kevin Lane Keller - 12th Edition. Chapter - 1. = By Himansu S M
Who is the most important customer?
The one you are serving right now. If you do not have one right now, the next one.
Which fundamental quality assurance concept involves viewing the next person in line to receive a process output as a customer?
The fundamental quality assurance concept that involves viewing the next person in line to receive a process output as a customer is known as "internal customer" focus. This approach emphasizes that each step in a process should meet the needs and expectations of the subsequent step, treating colleagues or departments as customers. By prioritizing the satisfaction of internal customers, organizations can enhance overall quality and efficiency in their processes. This concept is integral to continuous improvement and fosters collaboration across teams.
Customer not at home?
Go to next customer on list.
What process resumes once the Production Process is completed?
The next process after production is usually the distribution process, where the finished goods are transported and delivered to wholesalers, retailers, or directly to customers. This is followed by marketing and sales activities to promote the products and generate demand in the market. Finally, the post-sales process involves customer support, servicing, and feedback collection to ensure customer satisfaction and product improvement.
What is the verb form of concept?
Concept used with an object. For exampel: We will concept the car at the next meeting.
What is the meaning of drivethru?
A drive thru refers to a service at a fast food restaurant in which a customer is able to remain in their car and drive up to a window to place their order. The customer then remains in their car, drives to the next window and gets their food.
How do you make a sentence using concept?
That is a great concept, but it might not work. I have a concept of what I'm going to do next.
What is the difference between concept of marketing and the marketing concept what is the relationship between concept of marketing and marketing concept?
The process of business initiation or growth starts with marketing. Marketing involves advertising the product or service somebody has, approaching or attracting the potential customer or prospect, getting potential customer needs and in turn modifying the product or service to suit the requirement of customer or reposition the product or service, communicate or educate the prospects about the value he may derive from buying the product. It may involve advertising in any form, communication with e-mails or letters or by post and presentation and demonstration of product. In nutshell marketing puts the customer in positive frame of mind with respect to the product. Next is the stage for selling. Selling involves showing the product to the targeted and willing customer the product on offer to suit his requirement and overcoming his objections to finally close the deal. Accrual concept states that expenses and incomes are recognised only for the period they relate not when the actually paid or received. The matching concept is an extension of the accrual concept. It states that the expenses and incomes incurred in the same accounting period must to match against each other (that is revenue recognize for this accounting period must be match against expense recognize for the same accounting period).
What is the concept of segregation?
The next person to answer this will get 20 bucks!
What are some opinions of Next Concept Private Limited Singapore?
Next Concept Private Lmd is a marketing and advertising service provider in Singapore. They have been in business since 2008
What are the Steps required to process a transaction?
To process a transaction, first, the customer initiates the payment by providing their payment information, such as credit card details. Next, the transaction is authorized by the payment processor, which verifies the funds and checks for any fraud alerts. Once approved, the transaction is captured, and the funds are transferred from the customer's account to the merchant's account. Finally, the transaction is settled, reflecting the completed payment in both parties' accounts, and a confirmation is sent to the customer.
What is the correct order of the feedback process for McDonald's?
The feedback process for McDonald's typically follows these steps: first, customer feedback is collected through various channels such as surveys, online reviews, and in-store interactions. Next, this feedback is analyzed to identify trends and areas for improvement. Then, actionable insights are developed and communicated to relevant departments for implementation. Finally, the effectiveness of these changes is monitored, and the process is refined based on ongoing customer input.
Which three pieces of information should be given to the next technician when transferring a customer?
your name ticket number customer name
