Key Performance Indicators are quantifiable measurements, agreed
to beforehand, that reflect the critical success factors of an
organization. They will differ depending on the organization. A
business may have as one of its Key Performance Indicators the
percentage of its income that comes from return customers. A school
may focus its Key Performance Indicators on graduation rates of its
students. A Customer Service Department may have as one of its Key
Performance Indicators, in line with overall company KPIs,
percentage of customer calls answered in the first minute. A Key
Performance Indicator for a social service organization might be
number of clients assisted during the year.