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elements of unprofessional customer service
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∙ 10y ago
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What are the disadvantage of poor customer service?
1. Bad customer service could impact negatively on the organization's image as its name may be tarnished. Word of mouth is a method of advertising, a disgruntled customer will quickly spread the word about the poor service he received from your company. 2. It could cause high staff turnover and absenteeism; staff could lose their job because of their unprofessional behaviour and they could also choose to resign because of the negative attention that the organisation is getting. 3. Some staffs may be viewed as being impolite; customers will avoid dealing with them and take their businesses elsewhere, which will cause a decline in revenue and customer base. This could also cause closure to the business. 4. Increased training expenses could be incurred, because a company that provides poor customer service will incur expenses to train employees on new techniques and procedures for customer service. The company will also have to train new employees as a result of the turnover. (Effects of Poor Customer Service | eHow.com) 5. Low organisation morale, as the customer service department is inefficient and ineffective as the customer service representatives spend a majority of their time idling and bad mouthing the organisation.
What are the two basic components of a customer's evaluation of services?
1) timeliness of the service 2) quality specifications meeting customer's expectations
What are the six key components of a customer service environment?
1. The customer 2. Organizational culture 3. Human resources 4. Products/deliverables 5. Delivery systems 6. Service
How organizations monitor their customer services?
1) Publicity is important for customer service for an organization. People that have a positive experience with a company's customer service department will likely tell two or three others about their experience. Therefore, quality customer service can be a source of promotion for organizations. Contrarily, a person who has a bad customer service experience will likely tell between nine and 20 people. 2) Monitoring customer service for the organization is highly important. Customer service is also important to an organization because it can help differentiate a company from its competitors. . For example, it may be difficult to tell the difference between two small-towns newsagent stores, especially if their prices are similar. Therefore, putting extra efforts into customer service may be thing that gives one of the newsagents a competitive advantage. This is important for the organization as their level of customer service will be recognised by the customers making their business come out on top. 3)
What is the importance of customer service in marketing?
There are many reasons of customer service, I'll mention several of them: 1. For better social media Support, 2. For a deeper understanding of buyer personas, 3. Fore Setting Customer Expectations, 4. For unified messaging & communications, 5. For PR/Marketing promotion of customer success & happiness
What are the release dates for Customer Diss-Service - 2011 The First Call 1-2?
Customer Diss-Service - 2011 The First Call 1-2 was released on: USA: 29 January 2011
What are the disadvantage of poor customer service?
1. Bad customer service could impact negatively on the organization's image as its name may be tarnished. Word of mouth is a method of advertising, a disgruntled customer will quickly spread the word about the poor service he received from your company. 2. It could cause high staff turnover and absenteeism; staff could lose their job because of their unprofessional behaviour and they could also choose to resign because of the negative attention that the organisation is getting. 3. Some staffs may be viewed as being impolite; customers will avoid dealing with them and take their businesses elsewhere, which will cause a decline in revenue and customer base. This could also cause closure to the business. 4. Increased training expenses could be incurred, because a company that provides poor customer service will incur expenses to train employees on new techniques and procedures for customer service. The company will also have to train new employees as a result of the turnover. (Effects of Poor Customer Service | eHow.com) 5. Low organisation morale, as the customer service department is inefficient and ineffective as the customer service representatives spend a majority of their time idling and bad mouthing the organisation.
What are the release dates for Customer Service - 2008?
Customer Service - 2008 was released on: USA: 3 October 2008 (Tulsa Barebones Script-2-Screen Film Festival)
What are your two best qualities?
1) Customer service 2) Product Quality
What are the release dates for Customer Diss-Service - 2011 Icy Cool Reception 2-8?
Customer Diss-Service - 2011 Icy Cool Reception 2-8 was released on: USA: 8 October 2011
What are the release dates for Customer Diss-Service - 2011 Christ on Ice The Musical 2-5?
Customer Diss-Service - 2011 Christ on Ice The Musical 2-5 was released on: USA: 10 September 2011
What are the release dates for Customer Diss-Service - 2011 Much Ado About Wang 2-4?
Customer Diss-Service - 2011 Much Ado About Wang 2-4 was released on: USA: 3 September 2011
What are the release dates for Customer Diss-Service - 2011 Meet the Regional Head 2-6?
Customer Diss-Service - 2011 Meet the Regional Head 2-6 was released on: USA: 16 September 2011
What are the two basic components of a customer's evaluation of services?
1) timeliness of the service 2) quality specifications meeting customer's expectations
What are the six key components of a customer service environment?
1. The customer 2. Organizational culture 3. Human resources 4. Products/deliverables 5. Delivery systems 6. Service
What are the release dates for Customer Diss-Service - 2011 Frank and Johnny Hit the Streets 2-1?
Customer Diss-Service - 2011 Frank and Johnny Hit the Streets 2-1 was released on: USA: 23 July 2011
What are the key factors that can influence the way consumers perceiveproducts and services?
The main difference between the response of customers in service and product perception is that a customer percieves the product in his own way after purchasing a product at a particular price. When a customer purchases a service, the attitude of the customer is the function of Value, Quality and the satisfaction level of the customer. the value of the service is determined vis a vis the price he is going to pay for a particular service. when a customer testifies the quality of a service either by his own past expeerience or by the communication of the service provider. after the consumption of the service the customer measures the satisfaction level he gets from consuming the service. thus the customer perception regarding a service is framed by:- 1. the value of the service. 2. the qulity of the service. 3. the satisfaction level from the service. since the optimum level of the Value, Quality, Satisfaction from a service is always acceptable to the customer. the weightage of all these factors should be maximum. value of the service is related to the price but sometimes the image of the service provider(Quality) excels the price hike and a customer is ready to pay the increased price.
