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Answer: What types of problem please explain. because with out we know issue we can't give suggetion.

Allow the customer to speak without interruption.

Refer to the customer by name whenever possible.

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Q: A customer calls to report a computer problem Which two actions can the technician use to establish a good rapport with the customer?
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A customer calls to report a computer problem Which two actions can the technician use to establish a good rapport with the customer Choose two?

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