Politely. Most people tend to forget that without customers there would be no company, no phone to answer, and no technician. Without knowing the circumstances, I would suggest that the technician communicate the customer's complaint to the co-worker so that an appropriate response can be formulated. These days (and in this competitive environment), the customer can (and will) go elsewhere for any number of reasons - price being the most popular. You have to do it better (and cheaper) than your competition.
The technician interrupted a number of times to ask questions.
Listen to the complaint, apologize for the incident, and then offer to help the customer.
The communication between an employee and an employer regarding another coworker is very limited. Under the privacy acts, employers are not allowed to divulge personal information to any other employee regarding the coworker, without their consent.
The word "mexican" is racially loaded. it would be best not to use it at all. Use of it may result in a complaint being filed against you by a coworker or customer. if it is a coworker you will get told not to use the word again. if a customer makes the complaint you are most likely getting fired.
She tried to mollify her angry coworker by listening calmly to his complaints and offering solutions to resolve the issue.
Hiring that coworker
ex-coworker
None of the LED's are lit.
ex-coworker
My coworker got promoted before I did.
coworker's paycheck
You can go to Human Resources and document the incident by telling your side of the story. Hopefully they would mediate and work toward a resolution. Do not attempt to resolve this yourself as this situation could escalate.
Your girlfriend is playing a game between her coworker and you. It's time to lay down the rules regarding your relationship. She is being selfish and ego maniacal and leading her coworker on and trying to make you jealous and this is simply not love. Stand strong and tell her if she keeps it up she is out the door!
The cast of Out of Order - 2010 includes: Sarah Bassill as Coworker 5 Bryan Breau as Coworker 1 Tim Eident as Coworker 4 Colby Hanik as Coworker 2 Alberto Mendoza as Coworker 3 Valerie Polhaus as Coworker 6 Natalia Proscinski as Woman