Can I cancel the spectrum and sign up again?

Answer 1

Contact the Frequency Storage Department

The first step in this process is to go through the robot menu and reach the storage department. This is the department responsible for downgrades or cancellations.

You are Spectrum's last line of defense between you and the door to freedom.

After the call, you will be asked to provide the phone number associated with your account or the full account number. You will then listen to all of the options and choose the option to downgrade or cancel.

Special Note: Avoid the other options in the menu, Billing, as doing so may redirect you to an overseas call center. If you accidentally press the wrong number, hang up and try again.

To complete this step, you should ask the associated customer service representative to confirm that you have reached the retention department. If not, you can request a "warm forward" transfer so that your call doesn't accidentally drop.

Prepare a Solid Apology

Without a failsafe apology, you can assume that the Spectrum agent is relentlessly trying to keep you from quitting your service. If you just say you're moving, they'll ask what address? They then check to see if they offer services at that address and keep trying to sell you services or stop you from canceling.

If they're not happy with your apology, they'll likely call you back later in the week or month to try to get you back.

What you need to do is find an excuse that they are not trying to move around.

Be firm, yet friendly

Sometimes, even with the best apology, the agent may be asked, as per company policy, to insist that you stay. If so, just be kind and firm that you cannot stay with them and that they will have to cancel your service and account.

You should stay friendly as customer service representatives are only as helpful as they want to be. Make sure your agent is as helpful as possible by staying friendly. You may have to listen to different attempts to keep them up. These include discounts, specials, and other clever tactics, among others.

Confirm your spectrum cancellation

As mentioned above, this step is important. You don't want to spend more than 30 minutes on the phone to find that your service has never been canceled and you have to call back and do it all over again. You can also call regarding to Spectrum outage.