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Can a customer legally demand that you show him how much you paid for equipment?

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2015-07-14 16:06:16

'Equipment' as in the tools you use to perform a service?

I'm not really sure what it is you are asking.

I guess your customer can ask, request or demand whatever he

wants, but that doesn't mean you have to comply.

Now, if you are in some sort of repair business like auto

repair, a customer may ask (demand) to see how much you paid for

PARTS. Unfortunately, there are some bad apples out there who might

charge you for a new or rebuilt part when they haven't actually

replaced anything.

If you are in this type of business, and the customer asks you

what your cost was, unless you've done something underhanded, I

would simply show them. But you don't have to. And I'm stubborn

enough that if a customer got rude with me, I'd refuse for the heck

of it - of course, we run our own business, you may not want to try

this if you just work there! :)

On the other hand, if you are trying to pull something shady,

you may end in court where you will have little choice in the

matter if a judge asks to see your invoices and receipts.

In this case, do yourself, and repairmen and mechanics

everywhere, a favor; clean up your act.

I would agree with the idea they can demand anything, but you

may not have any legal obligation to comply.

One case where you may have to support your bill relevant to

what you paid, would be if the customer and you have a contract

that specifies that you are to charge only actual costs, or more

commonly, "cost plus X%" , for materials, etc. (Common in many

contracts, especially with governments). He may then even have a

right to know of any arrangements between you and the suppliers, to

assure there wasn't a kickback or inflation of price situation.

Otherwise, just like any seller, who, how much and how you pay for

things is your propriatary information and part of your business

plan, and your customer has no right to this. He of course, has the

right to say no to a price you want to charge and presumably find a

supplier whose price he does agree with.


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