EXAMPLE:
When I was working at IKEA a customer who had come into the Swedish Food Market was asking if we had a certain product. I looked it up on the computer to find that we didnt have that in stock, but also we had never had it in stock. I apologized to the customer and explained this to him. He got quite angry saying that they had it in the stores over east!
So I offered to order some in for the gentleman and gave him and option of a similar product to try until his product arrived.
I took his name, email and phone number and when the stock arrived I rang him, he told me the product I'd suggested was excellent and he had been telling his friends all about it.
it can be provided by attending or giving full attention to the customer at it provided time.
Friendly smile and offer help when needed. It was effective at work.
Customer service refers to the advice and service that is provided by a given company to their customers.
Customer Service is the service provided to customers before, during, and after purchasing and using goods and services.
customer expectation is, what they want from the service prowiders. and customer satisfaction is provided service to them is making them happy.
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http://wiki.answers.com/Q/Describe_a_specific_situation_Where_you_have_provided_or_received_excellent_customer_service"
The main principle for retail marketing is the customer experience. Every customer should be provided with the best retail marketing service possible.
it can be provided by attending or giving full attention to the customer at it provided time.
Friendly smile and offer help when needed. It was effective at work.
The most used arena in the World Wrestling Entertainment (WWE) is arguably the one used in Smackdown 1999. It provided fans with an exceptional experience.
During an interview for a position in customer service, you may be asked to describe a time when you provided excellent customer service. You should give an honest example of doing this. You may have helped a customer with a return or resolved a problem for them.
Irate customer means angry customer. The customer who is angry because of poor services provided.
There are not any call center questions and answers provided online. People studying for a test in a course or a job interview will need to review information provided by the company they are applying for the job with.
Please provide a comprehensive response describing your experience in independently making decisions related to recruitment situations and recommending solutions to difficult or unusual cases. This should include documented instances where you have provided customers with clear guidance on legal, regulatory and practical HR matters. Please ensure you include one example and describe the outcome of the issue.
One situation where you can provide excellent customer service is when someone calls and complains about your product. You can tell them you will replace the product for free or give them their money back.
There are many ways customer service is provided by Plymouth Rock Insurance. Plymouth Rock Insurance offer customer service at their centers. They also provide customer service on the phone and via email.