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Can you give me a actual sample on how to handle angry callers?
Wiki User
∙ 11y ago
What an angry caller needs is a calm voice at the other end and the assurance that the person they are talking to, 1) understands where they are coming from and 2) that they will follow up whatever the angry caller is complaining about.
Nothing else matters, no one wants to talk to yet a mirror image of themselves at the other end of the phone. Even if you do not understand, you have to sound as if you do....good luck
Wiki User
∙ 11y ago
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