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You can restrict just about anything you want, as long as it is not illegal discrimination (religion, gender, age, etc).

For example, you can require people to refrain from using cellphones, or playing Musical Instruments, or any other sort of disruption. You could even have a dress code, if you wanted to try to enforce it and still keep patients coming back.

On the other hand, the customer has all the power, meaning he or she can simply leave, never come back, and tell everyone what a terrible dental office you run, all because of some negative perceptions.

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Q: Can you restrict cell phones in a dental office?
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