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To troubleshoot connecting another computer on the network, a bottom's up approach is best, starting at layer 1...

1. Check the physical layer. If you are hard connected, the lights on the RJ-45 connector should be blinking. If you are WiFi connected, make sure you are properly authenticating to your WiFi access point. Make sure the driver for the adapter is properly installed and that Device Manager is not reporting it as in trouble or disabled.

2. Check IP assignment. Run ipconfig /all (from a command prompt) and verify that an address is set. There should also be a default gateway, a subnet mask, and at least one DNS server. It also helps to have a DNS suffix (domain). If the computer is statically assigned, instead of dynamic with DHCP, ensure that these items are set correctly per your network administrator.

3. Check ICMP routing. Do a ping locahost, ping your IP address, ping your default gateway, ping your DNS server, and ping some pingable server, such as www.Yahoo.com (69.147.76.15). Note that not every gateway responds to ICMP, so you might not get responses from various hosts. Sometimes you can use tracert (or traceroute on unix) to do the same thing, which will show you the ICMP responses of each hop along the way.

4. Check DNS resolution. Do an nslookup on various sites, such as www.yahoo.com or some server within your organization. Note that nslookup does not do domain substitution, so you must be fully qualified, such as myserver.mydomain.com instead of just myserver.

5. If a site supports it, try to access it with a high level protocol such as FTP or SMTP/POP3. You can do an ftp ftp.microsoft.com, or telnet somepop3server.com 25 (or 110) to check email connection. Getting a response is enough - just terminate the connection.

6. If the above does not work, you need to troubleshoot deeper. If you don't know what to do, you will need to get a professional.

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Q: Demonstrate to me what steps you might use to troubleshoot connecting another computer on the network?
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