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This is Malware, stuff that hides well, deeply rooting itself in your system. Anti-virus scanners and the Restore Point Utility are not good things to use against such invasion for this reason alone.

Download the programs I listed from another computer (internet Café, Public Library or friend's computer) onto a USB stick as this malware may block you from downloading the protection. If you still cannot use MBAM, rename it Alteregobytes to confuse the Malware (but be sure to keep the .exe extension on it) and use it as an alternative for solution A.

Trying MBAM alone is not enough, you need a COMPLETE solution.

Here is one (use programs in the order stated): A) Download MBAM (MalwareBytes' Anti-Malware): http://www.download.com/Malwarebytes-Ant… - Install the application and make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish ( If an update is found, it will download and install the latest version ).

Once the program has loaded, select "Perform Quick Scan", then click Scan ( The scan may take some time,so please be patient ). When the scan is complete, click OK, then Show Results to view the results.

Make sure that everything is checked, and click Remove Selected ( When disinfection is completed, a log will open in Notepad and you may be prompted to Restart - The log is automatically saved and can be viewed by clicking the Logs tab in MBAM ).

B) Try the tricks and free programs I use: 1) Flush every single possible accumulated junk in ALL browsers. As you explore the web, browsers stores information about your browsing. You should delete that information from time to time.

Method One (now):

In Internet Explorer, click the Tools menu, then Delete Browsing History and in the box, click the Delete all button (bottom left) and Yes.

In Firefox, go to tools, clear private data, make sure all boxes are checked and then click on the clear private data now button.

Method Two (in the future - about every two weeks for normal use of the internet - every week for heavy use):

In Internet Explorer, click the Tools menu, then click Delete Browsing History and in the box that opens, do the following steps (in order)

a) click the button near Temporary Internet Files, click Yes and wait for the box that opens to close.

b) click the button near History, click Yes and wait for the box that opens to close.

Finally, click the close button (bottom right) to finish.

In Firefox, Go to tools, clear private data and uncheck all except Browsing History, Cache and Authenticated Sessions boxes and then click on the clear private data now button.

Note: You should close your browser when you're done to clear cookies that are still in memory. For older versions of the programs or for other browsers, check help files for guidance on doing the cleanup.

2) Turn off the restore point utility ( here is a guide for XP: http://support.microsoft.com/kb/310405 and an article for Vista: http://windowshelp.microsoft.com/Windows… )

3) Install this free cleaner: http://www.glaryutilities.com/gu.html to remove junk and remnants files (there are always some) and use it in "Windows safe mode" (for a better cleanup).

4) put order in your drive with a "Disk defragmenter".

5) Turn restore point utility back on. ( see part 3 )

6) After this, if you don't have an anti-virus scanner, use Avira: http://www.download.com/Avira-AntiVir-Pe… along with an email scanner ( http://www.spamdel.com/ OR http://www.glenn.delahoy.com/software/fi… ) and if you have a GOOD one, make sure your virus database is updated.

( A word of caution, be sure to read all help files completely so that you can apply fixes right the first time ! )

With this, you are on your way to being well protected BUT never relax your guard !

P.S.: Stay away from AVG free (CRAP) and Google/Yahoo toolbars (spyware themselves) Links listed and experience (25 years + on computers, 8 years + on the internet and 3 years + as a buyer for Government before retiring in 2007

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14y ago
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