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Elaborate on a situation on how you handled a situation where the customer was totally wrong?
Wiki User
∙ 16y ago
You may want to mention the patience you had in helping the customer solve his issue. In tech support, we avoided stating to the customer that they were wrong. Instead, we worked to find out what happened, what was the current status and then fixed the problem. This keeps the conversation positive and, since there is not really any use in blaming the customer, fixing the issue to their satisfaction (or as near as you can), even in a different way than requested, is great.
Wiki User
∙ 16y ago
Wiki User
∙ 15y agohttp://wiki.answers.com/Q/How_would_you_respond_to_%27Elaborate_on_how_you_handled_a_situation_where_the_customer_was_totally_wrong%27_in_a_job_interview"
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What does Mrs Tan's action reveal of her situation?
This means on other occasions she is totally indifferent and cold.
Should you get married the scond time?
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My friend was fired from his job for something petty as he found a customers phone and used it but returned it back to the customer?
And terminated he/she should have been. Using something that does not belong to you is totally wrong, no matter how innocent the situation. The mere fact that the employee used the phone clearly violates the customers privacy.
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Of course it is! It's totally necessary in any reasonable situation.
What is our restaurant focusing on to meet our guest expectations?
our restaurant is doing a lot to satisfy a customer. from a service we deliver to the food we provide are in excellent condition. that's why i am sure our customer is totally satisfied with us and our services.
Tell us why we should consider you for customer service?
A totally facetious answer might be... Because I'll kill you and your entire family if you don't.
Is it possible for a shy girl to have a smile of accomplishment even in a situation that normally makes her nervous?
totally depends on the girl- yes
Where can you get Nationalcity.com online banking help?
National City was acquired by PNC Financial Services, now PNC Bank, in 2008, and its name was totally eliminated in 2010. Therefore, online banking is completely handled through PNC now, which has branches in 15 states. For online banking help, it's probably best to contact customer service through their website, call or visit one of their many branches.
How will you handle a situation where the customer was totally wrong?
If your objective is to resolve a customer complaint, arguing over a particular issue is not productive. Empathy and reassurance are probably the two most important things to keep in mind. Tell them you understand how they feel and that you want to do everything in your power to make them a satisfied customer. If the matter in which the customer is wrong creates an obstacle to resolution, try using the Feel, Felt, Found technique. Empathise with the customer, tell them about someone else (or yourself) who had a similar experience and how the story ended: I know how you feel. I had another customer last week who felt exactly the same; but after we checked the installation instructions, they found a part was installed backwards. We also changed some settings to better suit his needs. You can make the situation more personal if you are the one who felt the same: I know how you feel. I used to feel the same way; but... Or you can increase the level of reassurance/confidence by increasing the number of people who felt that way: I know how you feel. I speak to a dozen people a day who felt the same way; but...
What does it mean when he has another girl in his bed?
It means that she could be his another gf or she could also be a friend. You cannot judge on this basis that she is anything to him. It totally varies from situation to situation.
What is the persent of kids in child labor?
Lots of kids end up in here this situation is horrible i would totally be upset with u if u do this so do not do it
